Vendor Onboarding Policy

Gairik Consultancy Pvt Ltd  · Updated on May 2026

Gairik is a multi-vendor marketplace. We connect buyers to sellers across shop, property, motors, jobs, and services — and we handle the technology infrastructure that makes those transactions possible. We don't buy or sell anything ourselves. That means what happens between you and your customers is, legally and practically, your responsibility to manage.

This policy sets out what we expect before you register, what's permitted on the platform, and where the lines are. Read it before you apply.

1.  Who Can Sell on Gairik

You can list anything that is legal to sell in India, falls within a category Gairik has approved, and meets the regulatory requirements for that product type. FSSAI registration for food products, BIS certification for electronics, drug licenses where the category demands it — if the law requires it, you need to have it before you list.

We review every vendor application. Accounts that don't meet eligibility don't get approved. Existing accounts that fall out of compliance after onboarding are terminated. We reserve the right to make that call without giving advance notice.

2.  What We Need at Registration

Valid variations for necessary documents are mandatory, to understand this segment with professional and legal details, with the following -

• Proprietorship Business: KYC, Trade Licence/ MSME, GST (if your proprietor requires it)
• Partnership Business: KYC of partners, PAN, Trade Licence/ MSME, Partnership Deed, GST mandatory
• Private Limited and Limited: KYC of directors, MOA, AOA, PAN of the company, GST mandatory.

- It is highly important to remember that  “Cancelled Cheque or Passbook of Business Account” is crucial for all of these aforementioned fields.

[ Note*: If your bank account changes, your address moves, or your GST registration status shifts, update it in your dashboard. Stale or wrong information held against an active account is grounds for suspension — not a minor admin issue. ]

3.  What You Can and Cannot List

Can do: You may list any item that is permissible under Indian law, fits within an approved Gairik category, and complies with all relevant industry regulations. FSSAI clearance for food items, BIS certification for electronic goods, or drug licenses for medical lines—whenever local law mandates a permit, you must secure it prior to publishing.

Can't do: Counterfeit or Replica items, goods violating active trademarks or copyrights, materials deemed offensive or libelous, products prohibited under Indian statutes, or items barred by our separate category handbooks. Illegal posts are deleted immediately without warning. Future infractions trigger permanent profile suspension—we offer no second chances following the initial strike.

4.  Pricing and Inventory

You set your own prices. They must include all applicable taxes — don't display a price that excludes GST and then add it later in the checkout flow. Artificially inflated prices with fictitious discount percentages are prohibited. Consumer protection regulators have taken action against platforms and sellers for exactly this, and we don't want to be part of it.

Your listed inventory count needs to reflect what you actually have on hand. Cancelling orders repeatedly because stock ran dry signals either poor operations or deliberate overbooking — both lead to penalties, and enough of them get the account suspended.

5.  Vendor Responsibilities at a Glance

6.  Orders, Shipping, and Returns

Ship within the timeline you commit to at listing. Pack properly — a product that arrives broken because the box was inadequate is your liability, not ours and not the customer's. If the item the customer receives doesn't match what the listing said, they get a refund. That cost sits with you.

Returns follow the platform's published return policy. Unless we've agreed otherwise in writing, return shipping is your cost. Refunds go back through the original payment method; substituting store credits in place of a monetary refund is only acceptable if the customer specifically requests it.

7.  Payments and Settlements

Payments are processed through Gairik's payment system. We are not a bank or a financial institution. After platform fees and applicable tax deductions, settlements go out on the cycle agreed at onboarding.

Holds happen — during open disputes, fraud investigations, chargebacks, or active policy reviews. We notify you when a hold is placed and explain why. Don't expect funds to move while an investigation is open. Once resolved, settlements resume within the published timeframe.

8.  Platform Rules

The following get accounts closed immediately: manipulating your own ratings or reviews, submitting fake reviews through alternate accounts, uploading false product information, running multiple vendor accounts to game search rankings, scraping or attempting to reverse-engineer the platform, and any activity that constitutes fraud under Indian law. We monitor for all of these, and the decision to terminate is ours alone.

9.  Data and Privacy

Customer personal data — addresses, contact details, transaction records — that flows through your vendor account must be handled in line with applicable data protection law. It's collected for order fulfillment. Using it for anything else is a breach of this policy and potentially a breach of the law. Don't hold sensitive customer data outside what the platform captures on your behalf.

10. Suspension and Termination

We can suspend or terminate vendor accounts for policy violations, legal non-compliance, unpaid platform dues, or fraud. Some data is retained after termination for audit and legal purposes — closing the account doesn't delete it. If you believe a suspension was applied incorrectly, raise it through our grievance process. We review these; it's not an automated system.

11. Intellectual Property

Platform content, technology, and trademarks belong to Gairik Consultancy Pvt Ltd. You retain ownership of the content you upload — product images, descriptions, and listings are yours. By listing on the platform, you grant us a non-exclusive licence to use that content for display, promotion, and operational purposes.

12. Liability

We are not liable for disputes between you and your customers, product defects, delivery failures, or losses arising from your use of the platform. If liability is established against us in any matter, it is capped at the platform fees you paid in the three months preceding the claim.

13. Governing Law

This policy is governed by Indian law. Disputes that can't be resolved through our internal grievance process go to arbitration in Kolkata, under the Arbitration and Conciliation Act, 1996.

14. Acceptance

When you click "I Agree" during registration, that click means you've read this, understood it, and agreed to be bound by it — not that you scrolled past it. If anything here isn't clear, reach out before you register rather than after.